You have allready installed and configured our module monitoring of applications "Ecommerce Boosters".
We offer you here a tutorial that will allow you to use it quickly and some tips to improve the management of your requests.
Once logged in to your Back office, you can access it by clicking on the "puffin doctor" located at the bottom right
Note : You can access it outside of your backoffice via the link https://gateway.ecommerce-boosters.com
If you are not logged in, a login window is then displayed :
Sign in with your account that you used to place the order.
Once logged in, the welcome page will be displayed.
A menu allows access to several topics and sub topics :
We do developperons here that the part "Profileo Live > My tickets"
For simplicity in the handling of this tool, we have developed a demonstration/presentation that explains in simple but detailed the operation of the interface.
To view this demo, simply click on the link "Demo" present in this interface
Let yourself be guided, it takes only 5 minutes !
Target your request
Express your requests in a simple but precise wordings, for example
An image can often prevent a long speech !
Illustrate your requests with screen shots. For example, the free software called "Green shot" is designed for this and you can comment on your captures. You can download it here
Save time and money !
A request = a ticket
The tickets contain multiple applications are often complex to understand and treat. Therefore, their implementation time is much longer than of the unitary requests. Privilege unitary requests and you're the winner !
If you have questions concerning the use of the module or to enter your requests, do not hesitate to contact us by clicking here